Finger Lakes Business Services, Inc.

Finger Lakes Business Services, Inc. has been providing professional answering services for more than 45 years in upstate New York (NY) under its AnswerUSA Group division. With a strong presence throughout the US, the company has acquired multiple firms, including Communications Group, Elite Communication, and Answer Bay Area, expanding its reach and capabilities.

The company has achieved significant recognition, including the prestigious ATSI Award for Excellence since 2004, with notable achievements such as BEST IN THE WORLD in 2013 and 2014. Finger Lakes Business Services places a strong emphasis on the quality of its Customer Representatives, who undergo extensive training and skill testing for 3-6 months.

With a commitment to maintaining service reliability, the company has implemented robust support procedures, including back-up generators and redundant phone lines. Finger Lakes Business Services is also HIPAA compliant, ensuring the privacy and security of client and patient information.

Notably, the company’s flexible approach allows customers to switch between plans without the need for a contract. This resonates with their A+ ranking with the Better Business Bureau for upstate NY regions, reflecting their commitment to customer satisfaction and service excellence.