FBTO

\

FBTO, founded in 1956, is a leading insurance company with a strong foothold in the Health Care, Insurtech, Health insurance, and Car insurance sectors. Having started as Friese Boeren en Tuinders Onderlinge, FBTO has since attracted over 700,000 customers who value the company's commitment to innovation.

One of FBTO's key differentiators is its proactive approach to providing personalized insurance solutions. Customers can directly engage with the company through a variety of channels, including the Internet, email, telephone, Facebook, Twitter, and WhatsApp, enabling them to access services at their convenience. This emphasis on accessibility and personalization aligns with the company's slogan: "FBTO - Since 1956. From the 1st direct writer then, to super personal and relevant now and in the future."

Moreover, FBTO empowers its customers by allowing them to tailor their insurance coverage according to their specific needs. With the flexibility to add or remove modules throughout the year, FBTO ensures that customers only pay for what they require, thus enhancing cost-effectiveness and customer satisfaction.

The company's commitment to customer engagement is further demonstrated by the launch of Onderling.nl in 2011, providing a platform for customers to voice their opinions and participate in decisions regarding insurance matters. This approach reflects FBTO's dedication to transparency and responsiveness to customer feedback.

FBTO's emphasis on leveraging social intelligence to enhance customer understanding and service has been recognized with the NCCA Award 2015 for Social Media Service. This accolade underscores the company's efforts to continuously improve its offerings based on customer input, reinforcing its position as a forward-thinking and customer-centric insurer.