Encounter AI

Encounter AI is a hospitality industry-focused startup founded back in 2018 with a clear vision of bringing artificial intelligence to restaurants, retail, and customer service. The company's solution has a direct impact on operational efficiency and customer satisfaction. By integrating directly into the drive-thru, on-premise at quick-service restaurants, and being deployable to kiosks and mobile devices, Encounter AI automates the ordering process, leading to faster service, reduced errors, and an enhanced customer experience. Moreover, the AI system ability to identify customers and customize their sales is expected to boost revenue. Notably, the solution also enables operators to reallocate labor, potentially saving upwards of $40K per year/per location. The company secured its Seed Round investment on 12 September 2023, with support from Inclusive Ventures Lab. This investment is indicative of the market's confidence in Encounter AI's potential to revolutionize customer service and operational efficiency in the hospitality sector.