Ellis, Partners in Management Solutions (EPMS - A Grace Hill Company)

Ellis, Partners in Management Solutions (EPMS) is a leading company that has been serving the multifamily industry for almost 40 years. The company specializes in evaluating the sales and marketing effectiveness of multifamily housing companies through its Apartment Mystery Shopping program, along with providing access to the nationally recognized Quarterly Benchmark Comparison report. Additionally, EPMS offers a Resident Feedback (Survey) program to provide clients with deep insights into the Voice of the Customer. Utilizing a comprehensive, multiple-step process, Ellis captures the Customer Experience in its entirety, from objective technique to subjective feedback and emotional impact through social media, offering attainable solutions that drive customer loyalty, resident retention, and ultimately profits. The company's approach is based on the proven Net Promoter Score (NPS) methodology, developed by Bain & Company, to assess resident loyalty and likelihood of recommending the community to others. Furthermore, EPMS incorporates extensive research into generational characteristics and behaviors, enabling clients to understand and respond to the Voice of the Customer effectively. Operating as a fully integrated solution, Ellis stands out as not just a shopping company but also as a partner in helping gain clearer insight into the Customer Experience on a day-to-day basis. Founded in 1984 and headquartered in the United States, EPMS continues to be an influential player in the Real Estate industry. Although there is no public information available regarding its last investment and investors, the company's longstanding presence and comprehensive approach position it as a noteworthy candidate for potential investment opportunities.