dtms GmbH

dtms GmbH is a leading provider of contact center solutions and customer intelligence technologies based in Germany. Since its establishment in 1991, the company has been dedicated to turning questions into answers by leveraging service numbers, contact center solutions, and artificial intelligence. dtms offers a wide portfolio of services, including service phone numbers from over 100 countries, platforms for managing telephone accessibility, and AI-driven automated responses for customer inquiries. The company is known for its cloud-based ACD, IVR, multi-channel, and AI solutions, positioning it as an innovation leader in intelligent and efficient customer interaction within the German-speaking region. As of the last known investment, dtms secured a Private Equity Round investment from 3i Group in January 1998. dtms is a subsidiary of net group Beteiligungen, a holding company comprising leading specialists for communication and transaction services in Germany. With approximately 200 employees spread across various locations in Flensburg, Berlin, Mainz, Bonn, and Hamburg, dtms is efficiently positioned to serve its expanding customer base. Overall, dtms GmbH's enterprise software offerings, together with its strong presence in the German-speaking region and the backing of reputable investors, demonstrate its potential for continued growth and innovation in the evolving customer intelligence and contact center solutions space.