Dictanova

Dictanova is a France-based startup founded in 2011, specializing in customer experience analysis software. The company was recently acquired by easiware, a platform for customer relationship management and personalization. Dictanova's SaaS platform offers quick and simple deployment, connecting to various customer feedback sources such as satisfaction surveys and reviews. It processes real-time data, including comments, ratings, dates, and customer profiles, to extract actionable insights. These insights are then presented through dynamic web dashboards tailored to different user roles within the organization. Dictanova serves customer-oriented companies in retail, service, and tourism industries, boasting clients such as FNAC, Feu Vert, Chronodrive, Société Générale Insurance, Banque Populaire Atlantique, and Caisse d'épargne Bretagne Pays de Loire. Leveraging text mining and big data technologies, the platform also offers API integration for companies facing integration challenges. The startup has received a €1.20M venture round investment on 08 January 2016 from investors such as Go Capital and IT-Translation. Dictanova's focus on customer-centric analytics and its recent acquisition make it an interesting prospect for potential venture capital investment.