Contactel - Grupo Inetel

Contactel - Grupo Inetel

Contactel - Grupo Inetel is a leading group in the Contact Center and Information and Communication Technologies (ICT) sector in the Canary Islands, with nearly 20 years of experience in customer/citizen service. The company offers a wide range of products and services focused on improving multichannel contact center management processes, including inbound, outbound, blended, and back-office services.

One of the company’s key strengths lies in its ability to develop its own range of applications based on CTI technology for Contact Centers, using the Asterisk PBX platform and open-source software. This includes solutions such as CTPhone Call Center Solutions 1.0 and CTPhone Contact Center Solutions 2.0, as well as Sophi@ for document management and Generic Appointment Booking for versatile schedule management in public or private services.

The company's latest addition, ARCADIA, is a powerful software designed for comprehensive security and emergency management. With a strong presence in various sectors, including public administration, large enterprises, and specialized industries such as finance, transportation, and leisure, Contactel has established itself as a key player in the contact center industry.

Since its establishment in 1999, Contactel has continuously evolved, demonstrating its adaptability and innovation. The company's commitment to technological advancement and its focus on providing efficient and agile solutions have garnered significant attention within the industry.

Despite the absence of specific information on the latest investment, Contactel presents a promising investment opportunity within the mobile industry, particularly in the rapidly growing Spanish market. The company's established position, diverse portfolio, and continuous innovation make it an attractive prospect for potential investors seeking opportunities in the ICT and contact center space.