CCMA | Contact Centre Management Association

CCMA | Contact Centre Management Association is the UK’s largest community of contact centre professionals. Founded in 1994, it is the longest established association representing the call and contact centre industry in the UK. The association supports contact centre management by providing networking opportunities, enabling the open sharing of best practices, and offering specialist training to increase skills and knowledge. It aims to offer impartial advice to its members, keep contact centre leaders informed about industry changes, provide credible benchmarking information, and help individuals stay updated on the latest trends and developments.

The CCMA believes in promoting managerial excellence as the key to providing quality employment. It is dedicated to fostering the development of a new breed of contact centre professionals - individuals with vision, expertise, and commitment necessary to enable their respective organizations to thrive in an era of fast-changing, networked economies, global competition, and heightened customer expectations.

The company operates in the Messaging and Telecommunications as well as Platforms industries, with its headquarters and last investment details currently unavailable.