calldesk

CallDesk is a France-based startup that aims to revolutionize customer service through automation. Founded in 2016, the company's pioneering callbots are designed to handle repetitive inbound calls, providing a seamless and efficient customer experience while optimizing costs. With a slogan of "Calldesk automates calls for better customer experience, cost optimization, freeing up contact center agents for valuable interactions," the company emphasizes the value of freeing up contact center agents for high-value interactions. The startup has garnered notable attention, having received a $2.50M Venture Round investment from EQT Ventures and Point 9 Capital on 28 September 2017. This investment underscores the confidence that key investors have in CallDesk's innovative approach to customer service. Its widespread adoption is evidenced by the fact that its callbots have successfully handled over 10 million calls in 2019 for esteemed clients such as COVEA, Enedis, La Poste, OUI.sncf, CNP Assurances, and Dalkia. This impressive clientele indicates the trust that major organizations place in CallDesk's solutions. CallDesk's positioning within the Information Technology and SaaS industries showcases its commitment to leveraging technology for the betterment of customer service. As the company continues to grow and evolve, its innovative approach and strategic partnerships with prominent investors position it as an influential player in the realm of customer service automation.