Call Center Pros

Call Center Pros is a leading player in the digital outsourcing sector. The company, headquartered in Boca Raton, Florida, operates its primary staffing centers in the Dominican Republic and Trinidad. Established in 2012, the firm's CEO initiated the first nearshore location in the Dominican Republic to recruit top talent, subsequently expanding to Trinidad in 2021 due to COVID-related constraints in the Dominican Republic. Boasting a pool of over 25k overqualified agents, the company caters to both long-term and seasonal campaigns. Additionally, Call Center Pros has evolved into a technology-centric entity, not only providing superior talent but also offering internally developed technology to clients, such as workflow automation and bots for task efficiency. The company's outsourcing services in the Dominican Republic and Trinidad present various advantages, including cost-effectiveness from a multilingual talent pool, skilled labor forces in both locations, robust infrastructure in Trinidad, and internally developed technology for workflow automation and task optimization. With a focus on scalability and advanced technology, Call Center Pros continues to position itself as a prominent player in the digital outsourcing domain.