Botcity

Botcity is a SaaS startup founded in 2020 and headquartered in the Dominican Republic. The company's slogan - "Chatbots e Inteligencia Artificial. CRM Contact Center humano-robot, Bot para pedidos en WhatsApp." reflects its focus on chatbots and artificial intelligence for customer relationship management. Botcity aims to humanize chatbots to automate customer communication while maintaining a real connection with the brand. The startup offers a platform with a combination of CRM and Contact Center functionalities, enabling human interaction to resolve situations that the chatbot alone cannot handle. This unique approach has seen Enlaces investing $78.40K in Botcity through a Seed Round investment on 01 November 2022. Botcity's innovative approach not only aims to improve user experience but also to reduce costs and increase sales. With its strong focus on humanized chatbots and the recent injection of capital, Botcity appears to be positioned for growth in the AI and CRM space.