AptEdge

AptEdge is a United States based startup, founded in 2021, that offers a Trusted AI solution designed to understand product context and connect support knowledge to deliver resolutions. The company's slogan reflects its focus on leveraging AI to streamline and enhance the support process. AptEdge's innovative technology centralizes internal knowledge, including past tickets, documentation, and conversations, enabling support engineers to find the right answers in minutes, not days. Moreover, their AI not only accelerates the search process but also assists in drafting ticket responses, summarizing complex issues, and auto-creating new knowledge articles for future use. In their most recent funding round on 14 June 2023, AptEdge secured a significant investment of $11.00M from a diverse group of backers, including Stage 2 Capital, Counterpart Ventures, Unusual Ventures, National Grid Partners, and Carya Venture Partners. The startup operates within the AI, Analytics, Information Technology, SaaS, CRM, and Sales sectors, demonstrating its potential to contribute to multiple industries with its AI-centric solutions. Overall, AptEdge's commitment to leveraging AI for knowledge centralization and support optimization positions the startup for further growth and impact in the market.