AntBuddy.com

AntBuddy.com is a Vietnamese startup founded in 2017, offering an omnichannel customer care platform for retail. The platform provides comprehensive channel support, including call center, voice brandname, SMS brandname, live chat, and more. It aims to streamline multichannel customer care with features like customer interaction, 360-degree customer portraits, ticket management, and customer satisfaction surveys. Additionally, it facilitates multichannel retailing by integrating with point of sale machines, ERP systems, e-commerce websites, and advertising platforms. AntBuddy.com also utilizes emerging technologies such as process automation, chatbots, and LLM AI beta, to enhance service experiences, personalize customer interactions, and efficiently operate retail chains. With a focus on customer care and increased sales, AntBuddy.com aims to enhance the capabilities of retail businesses.