AIC Service & Call Center GmbH

AIC Service & Call Center GmbH is a multilingual customer service center with 5 locations in Germany focused on achieving higher customer satisfaction. Established in 1994 by Andreas Diederich, the company has grown to around 900 employees at 6 German locations, offering multichannel customer service for over 25 years. AIC is an industry leader, catering to the tourism sector and expanding into eCommerce, energy, and consumer products with a commitment to quality and manageable team sizes. The company's expertise lies in creating positive brand experiences for its clients' customers through innovative technology and dialogue skills. AIC adapts to changing communication trends, incorporating channels such as chats, social media, and email alongside traditional phone support. AIC's forte lies in its ability to set ambitious goals and deliver strong performance through flexibility, scalability, and availability. The company's founding principles continue to shape its success, ensuring brand loyalty, market success, and a positive image for its clients. With its own training center, AIC can efficiently develop and grow its employees in close collaboration with its clients. Currently, there is no available information about AIC's last investment and investors. Despite this, AIC's steady growth and diversification across industries showcase its potential for continued success in the ever-evolving customer service landscape. This, along with its strong market presence, solidifies AIC's position as an attractive investment opportunity in the customer service and call center sector.