AgentBalance

AgentBalance is an innovative software tool that delivers comprehensive psychometric data on contact center agents, enabling the quantification of key metrics crucial for the optimal management of individual agents. Established in 2015 and headquartered in Kosice, the platform aims to enhance the efficiency and effectiveness of contact center operations. The company's slogan "Optimize contact center efficiency with psychometric insights into agent performance" captures its core mission. AgentBalance operates in the Health Care and Pharmaceutical industries, targeting sectors where customer interactions and service are of utmost importance. In April 2016, Neulogy Ventures provided Seed Round investment to support the company’s growth and development. This investment signifies the confidence of the venture capital firm in AgentBalance's potential and aligns with the increasing interest in technology solutions for enhancing customer service operations. With this backing, AgentBalance is poised to continue providing valuable insights and tools for optimizing contact center performance.