Acta Solutions

Acta Solutions is a GovTech startup focused on improving customer service for governments. The company's SaaS platform aims to streamline customer service workflows to enhance the quality of life for staff and citizens. Founded in 2020 and headquartered in the United States, Acta Solutions received a grant investment from NC IDEA on 12th November 2021. The company's mission is to make government services more accessible to everyday citizens by simplifying and expediting interactions with public institutions. Acta's SaaS platform is designed to make it quicker and more convenient for local governments to respond to inquiries and address repetitive customer service requests. By enhancing email workflows with features such as auto-composed responses, internal knowledge base development, and improved staff coordination, Acta has proven effective in increasing productivity and response times in support-oriented agencies. The company's focus on streamlining back office workflows in areas like permitting and licensing departments ultimately aims to ensure a smoother process and better outcomes for individuals accessing public services. By leveraging its innovative SaaS solution, Acta Solutions strives to support governments in providing efficient and effective customer service while meeting the needs of their constituents who may lack the time or resources to navigate complex bureaucratic processes.