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Filum.ai logo — The AI-Powered Unified CX Platform that turns data into exce...

Filum.ai

The AI-Powered Unified CX Platform that turns data into exceptional customer experiences.

Founded 2020 United States San Mateo, United States 42 employees Seed Total: $1.15M AI, Analytics +2

General Information

Company Name Filum.ai
Founded Year 2020
Location United States San Mateo, United States
Employees 42
Industries AI, Analytics, Big Data +1
Funding Stage Seed
Business Model B2B, SaaS, Platform
Revenue Model Subscription, Usage Based, Service Fee
Social

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About Filum.ai

Filum.ai is a promising startup founded in 2020, offering an AI-powered Unified Customer Experience platform that leverages advanced analytics to enhance customer interactions. Operating within the industries of AI, Analytics, Big Data, and SaaS, this United States-based company has quickly gained traction in delivering data-driven solutions for personalized customer service.

Their offerings include a sophisticated integration of AI Agents and an Omnichannel Inbox with Voice of Customer and Customer Insight engines, designed to foster long-term customer loyalty through intelligent, actionable insights. Substantial achievements include recognition as a Promising AI Company at AI4VN and a significant presence in the Google for Startups Accelerator 2024.

Recently, Filum.ai secured a $1.00M Seed Round investment on 17 March 2025, backed by investors such as Nextrans, VinVentures, Truong Anh Dung, TheVentures, and Hung Chan. They boast a prestigious client base, including well-known brands like ZUS Coffee, Audi Vietnam, and prominent entities such as Google and Zalo.

Business keywords: AI-Powered CX Platform, Customer Experience Management, Omnichannel Inbox, Voice of Customer, Customer Insights, AI Agents, Real-Time Data Action, Customer Loyalty, Proactive Experiences, Unified Customer Experience, Data-Driven Customer Engagement, Contact Center Solutions, Sales Support, Marketing Automation, Digital Transformation

Services & Products

Sales AI
Service AI
VoC Listening
Customer Journey Mapping
Survey and Review Collection
Text and Call Analysis
Chat Analysis
Automation and Ticket Management

Target Customers

E-commerce Healthcare Food and Beverage Education Technology Finance & Banking Retailers

Funding Rounds & Investors (2)

View All
Funding Stage Amount Investors Lead Investors Date
Seed Round $1.00M 5
Nextrans
Nextrans, VinVentures +3
17 Mar 2025
Seed Round $150.00K 1
Bee Capital Partners
19 Oct 2023

Filum.ai Alternatives & Competitors

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Filum.ai vs
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FAQ About Filum.ai

The AI-Powered Unified CX Platform that turns data into exceptional customer experiences.
Filum.ai was founded in 2020.
Filum.ai is headquartered in San Mateo, United States.
Filum.ai operates in AI, Analytics, Big Data and SaaS. Its work centres on AI-Powered CX Platform, Customer Experience Management, Omnichannel Inbox and Voice of Customer. Its customers include E-commerce, Healthcare and Food and Beverage.
Filum.ai has a B2B, SaaS and Platform business model. Its revenue comes from Subscription, Usage Based and Service Fee.
Filum.ai has approximately 42 employees.
Filum.ai has completed 2 funding rounds, raising a total of $1.15M. The latest funding stage is Seed.
Filum.ai offers: Sales AI, Service AI, VoC Listening, Customer Journey Mapping, Survey and Review Collection, Text and Call Analysis, Chat Analysis, Automation and Ticket Management.
Top alternatives and competitors to Filum.ai include GenLoyal, CommBox, Now Interact, NICE Nexidia, NiCE Cognigy. These companies operate in related industries and serve comparable markets. You can compare them side by side on Bounce Watch.
Filum.ai and GenLoyal are both companies in similar industries. Compare their funding, team size, growth signals, and market position on Bounce Watch to see which one fits your needs.

Source: BounceWatch company record for Filum.ai, https://bouncewatch.com/company/filum, updated 21 April 2026. When citing, please name BounceWatch and link this page.

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